Last Updated: [27/11/2025]
At Vidu-Studio.com, we provide digital products and listing services (such as AI tool submissions, featured listings, footer placements, etc.). As these services begin immediately after purchase, we follow a strict refund policy as outlined below.
Cancellation Policy
- Once a payment is made and the submission link or service access is delivered, orders cannot be cancelled.
- Since we do not ship any physical goods, cancellation is not applicable after service initiation.
Refund Policy
Refunds are not provided except under the following exceptional cases:
Eligible Refund Scenarios:
- Duplicate Payment:
If a customer is charged twice for the same order, the extra payment will be refunded. - Service Not Delivered:
If the customer makes a payment but does not receive the submission link or service access within 24 hours. - Technical Error from Our Side:
If we are unable to process the service due to an internal technical issue.
Non-Refundable Cases:
- Customer changes their mind after purchasing a plan.
- Customer entered incorrect details during submission.
- Service delivery was completed as described.
Refund Request Process
To request a refund (only if your case meets the eligible criteria), please send an email to:
📩 support@vidu-studio.com
Include:
- Order ID
- Payment details
- Reason for refund
We respond to refund requests within 48 business hours.
No Cash Refunds
All refunds, if approved, will be processed via the original payment method only.